Privacy Policy

At Redwans Method, the privacy and security of your personal information is extremely important to us. This privacy policy explains what kind of information we collect, how we use it, and how we keep your information secure.

1. Information We Collect

We may collect the following types of personal and technical information:

• Personal Information: Full name, email address, phone number, home address, profile picture, and any additional information you provide when creating an account or contacting us.
• Technical Information: IP address, browser and device type, website access time, etc. (through log files and cookies).
• Communication Information: Emails, messages, attached files, or any information you send when contacting us.
• Payment Information: When you purchase a course or course bundle, we store a record of the purchase — the item purchased, the amount paid, the date, and a transaction or order reference number — along with the phone number and institution name you provide at checkout. We do not collect or store your card number, bKash PIN, or other payment credentials; these are handled directly by the payment provider (see Section 3).

2. How We Use Your Information

We may use your personal information for the following purposes:

• Operating and maintaining our website and app
• Improving user experience
• Providing user support and answering inquiries
• Informing about new features, courses, or services
• Ensuring security and preventing fraud
• Helping improve our courses and content
• Processing payments and confirming your course purchases

We do not sell or share your personal information with third parties without your explicit consent.

3. Payments and Purchases

When you purchase a course or course bundle, payment is processed by one of the following third-party payment providers, depending on the platform you're using:

• Google Play Billing (Android app purchases)
• bKash
• SSLCommerz

We do not collect or store your card number, bKash PIN, or other payment credentials — these are handled entirely by the payment provider. We store a record of your purchase (the course or bundle purchased, the amount paid, the date, and a transaction or order reference number) together with your account, phone number, and institution name, so we can confirm your purchase and give you access to the course.

For purchases made through Google Play Billing, Google's own privacy policy also applies to the payment step: https://policies.google.com/privacy

4. Downloaded Content and Device Storage

The app allows you to download course videos to your device so you can watch them without an internet connection. Downloaded videos are stored locally on your device and are not shared with any third party. You can remove downloaded content at any time by deleting it within the app or by clearing the app's storage from your device settings.

5. Password & Account Security

• We store your account password securely encrypted, so even we cannot see its original form.
• It is your responsibility to keep your password confidential. If you suspect someone has discovered it, immediately change your password or contact our support team.

By using our website, we assume you have accepted this privacy policy. If you have questions or need assistance, please don't hesitate to contact us. Redwans Method is always committed to protecting the privacy of your information.